At BC Technical, our comprehensive expertise in all major OEM imaging systems allows us to offer refurbished systems, NM service and NM parts for the latest NM technologies. Our team is dedicated to helping you whenever you need us. We’re proud to offer the highest level of personalized service standard for every BC Technical customer.
Nuclear Medicine Service
Not only will you save on service costs with BC Technical, you’ll receive the highest quality service possible. With an average experience level of over 21 years, our Field Service Engineers are some of the most tenured in the industry. We service the oldest to the newest NM systems for all major OEMs: Siemens, GE, Philips, and Spectrum Dynamics. BC Technical is the exclusive U.S. service provider for the D-SPECT Cardiac System. In addition, all of our engineers are factory-trained and certified.
With extraordinary back room support from our three Centers of Excellence, we can ship parts anywhere using any method. We ship using the normal overnight services, but we also offer direct courier service and next flight out. If your system must be up and running as fast as possible, we’re here to help. We’re on parts call 24/7/365 to meet your needs.
BC Technical provides completely customizable plans that let you specify service parameters in order to meet your exact service needs and budget requirements:
Upgrades range from subsystems all the way up to forklift upgrades. This includes replacement of tubes, consoles, tables, covers, workstations, etc.
Nuclear Medicine System installation/de-installation
We can move your NM system in less time and with less cost. With our experienced and trained installation team, and having the right tools and equipment, we know the intricacies of a safe and fast relocation of your assets for more productive use. Average installation time for an existing NM room is 6 business days.
Nuclear Medicine Parts
With over 65,000 medical imaging parts in stock, we are the largest medical imaging solutions provider. What does that mean for you? It means getting the NM parts you need from the source you trust. Our unique, multi-source approach to inventory management ensures the availability of the parts you need, including parts OEM’s may not manufacture anymore. So before you buy parts from another source, ask if they provide all of the following features that come standard from us:
All major OEM’s – Siemens, Philips, GE
Save 40% to 60% as compared to OEM pricing
All parts meet OEM specifications
Up to a One-year warranty
Lowest DOA rate in the industry
ISO 13485 certification to ensure exact medical device standards are met
Request More Information
Alpha Source Group’s Response to Recent COVID-19 Issues
MILWAUKEE, Mar. 12, 2020
Dear Valued Customer,
As the world continues to monitor and respond to the COVID-19 (coronavirus) pandemic, Alpha Source Group and our affiliate companies – Alpha Source, BC Technical and Medical Optics – are taking preemptive measures…
On September 19,2019, Philips issued an urgent field safety notice to all Forte family users to discontinue use until further notice. This applies to all Fortes, including the Powerpack and the Jetstream.
Our solution for our valued customers
Atlanta Heart Specialists chooses BCT over OEM as their equipment services provider for NM and CT. Atlanta Heart Specialists is a cardiology group with eight locations northwest of Atlanta and 50+ physicians. Faced with increasing economic pressure and regulatory demands, the group needed to rethink how they acquire and service their imaging assets. They decided to look into switching their service agreement to a non-OEM provider. They met with BC Technical and knew they’d found a partner that would help them achieve their goals without sacrificing service.
Ryan Paul, Atlanta Heart Specialists
“The [Radiation Safety] course was excellent. Very informative. I will encourage my NM/Radiology staff to take this course. Thank you.”
Ramadass Satya, JPS Hospital
“After a full year with BC Technical, I can confidently state that their customer service is superb and their ongoing follow-up is excellent. In light of the positive experiences we have had with them, I am happy to recommend BC Technical as service providers.”
Barbara Locatelli, Mills-Peninsula Health Services
“I wanted to let you [BCT’s Refurbishment & Installations Team] know how much I/we appreciate your support and quick responses to all our needs while we have two Mobile MRI’s at your storage facility. It seems like you never rest, since even weekend and after hour emails were answered promptly and professionally. While one Mobile will be pulled, we still have one more in your care and we can rest assured that our equipment is well protected. Again, thank you very much!”
Dagmar Broda, Signature MRI
“Operating multiple sites in several states has given us an opportunity to truly evaluate BC Technical. We are completely satisfied in every aspect and recommend them to our colleagues in the nuclear medicine industry.”
Michael Davis, NMCSI
“BC Technical has been the ideal solution for our needs. Their refurbished equipment was an excellent alternative to the OEM. Not only did they quickly and efficiently install a system in my hospital, they made sure that I was completely satisfied with the imaging results of my patients. Their after-sale customer and technical support have proven to be invaluable.”
Boyd Jewkes, IHC
“I just wanted to tell you how much I appreciate your company and your service guys. We have been with your company around three years now, and I can´t say enough good things. These guys are the best. They have gotten our cameras up numerous times over the phone by walking our technologists through some basic troubleshooting. (They) can almost always diagnose a problem right over the phone. They will in turn order the parts, and come in and have the camera up and running with minimal down time.
I am a manager who manages a big department. I work with all types of service technicians. Your employees are some of the best I have ever come across. Please keep up the GREAT work …”
Terry Hopper, VA Medical Center Martinsburg WV
“I wanted to take a few moments to express my complete and overwhelming satisfaction with the job [BC Technical] does for my department. A few years ago BC Technical took over the service and repair from [an OEM] of all of [the molecular imaging] equipment in our department. Since that time I have been overjoyed with the service that many of your service engineers have done. I wanted to let you know that your company has gone above and beyond and continues to do so every day.”
Chad R. Morgan, Oakwood Hospital and Medical Center
[In the past], “there are two types of engineers that I have come across, one that has great knowledge and poor customer service and one that has great customer service but least experienced. Pete Nerat has both! The knowledge that Pete has and the ability to calm all of us down during a crisis, is priceless! He was able to restore the software for a GE Signa MRI system from a catastrophic hardware failure and repaired Image quality problems at Tempe St. Luke’s. I am in charge of Radiology equipment for three hospitals and my staff loves what Pete can do. I recommend you take care of him, an engineer of his caliber is hard to find.”
Keith Lartigue, Renovo Solutions
I just wanted to compliment BC technical on the great service they have been providing to the nuclear medicine department. On Aug 19, the Pegasys was not rebooting and Tim Cook was able to walk Tricia from Biomed through the process of bringing it back up, in the mean-time the table on the Forte broke. That left us without a working camera and 2 patients with radiopharmaceuticals in them waiting to be imaged. Tim was able to help Tricia get one system up and Jeff from BC Technical came in about 6:00 pm and was able to get the Forte back up, the collimators changed on the V60 and the patients were imaged. If it wasn’t for having BC technical the nuclear medicine department would have not been operational that evening. This is just one example of numerous times that BC technical has helped keep the department going.