Alpha Source Group’s Response to Recent COVID-19 Issues
Alpha Source Group’s Response to Recent COVID-19 Issues
Including CT, MRI, PET, PET/CT, NM, Ultrasound, BMD and SPECT/CT.
– Solving your most complex program needs.
– Decreasing total cost of ownership.
– Mitigating risk.
– Meeting quality and compliance requirements.
– Collaborating with OEMs, ISOs, and Asset Management Groups.
– Fast: We react with speed.
– Flexible: We’re adaptable and responsive.
– Friendly: We’re brand neutral and collaborative.
Atlanta Heart Specialists chooses BCT over OEM as their equipment services provider for NM and CT. Atlanta Heart Specialists is a cardiology group with eight locations northwest of Atlanta and 50+ physicians. Faced with increasing economic pressure and regulatory demands, the group needed to rethink how they acquire and service their imaging assets. They decided to look into switching their service agreement to a non-OEM provider. They met with BC Technical and knew they’d found a partner that would help them achieve their goals without sacrificing service.
“The [Radiation Safety] course was excellent. Very informative. I will encourage my NM/Radiology staff to take this course. Thank you.”
“After a full year with BC Technical, I can confidently state that their customer service is superb and their ongoing follow-up is excellent. In light of the positive experiences we have had with them, I am happy to recommend BC Technical as service providers.”
“I wanted to let you [BCT’s Refurbishment & Installations Team] know how much I/we appreciate your support and quick responses to all our needs while we have two Mobile MRI’s at your storage facility. It seems like you never rest, since even weekend and after hour emails were answered promptly and professionally. While one Mobile will be pulled, we still have one more in your care and we can rest assured that our equipment is well protected. Again, thank you very much!”
“Operating multiple sites in several states has given us an opportunity to truly evaluate BC Technical. We are completely satisfied in every aspect and recommend them to our colleagues in the nuclear medicine industry.”
“BC Technical has been the ideal solution for our needs. Their refurbished equipment was an excellent alternative to the OEM. Not only did they quickly and efficiently install a system in my hospital, they made sure that I was completely satisfied with the imaging results of my patients. Their after-sale customer and technical support have proven to be invaluable.”
“I just wanted to tell you how much I appreciate your company and your service guys. We have been with your company around three years now, and I can´t say enough good things. These guys are the best. They have gotten our cameras up numerous times over the phone by walking our technologists through some basic troubleshooting. (They) can almost always diagnose a problem right over the phone. They will in turn order the parts, and come in and have the camera up and running with minimal down time.
I am a manager who manages a big department. I work with all types of service technicians. Your employees are some of the best I have ever come across. Please keep up the GREAT work …”
“I wanted to take a few moments to express my complete and overwhelming satisfaction with the job [BC Technical] does for my department. A few years ago BC Technical took over the service and repair from [an OEM] of all of [the molecular imaging] equipment in our department. Since that time I have been overjoyed with the service that many of your service engineers have done. I wanted to let you know that your company has gone above and beyond and continues to do so every day.”
[In the past], “there are two types of engineers that I have come across, one that has great knowledge and poor customer service and one that has great customer service but least experienced. Pete Nerat has both! The knowledge that Pete has and the ability to calm all of us down during a crisis, is priceless! He was able to restore the software for a GE Signa MRI system from a catastrophic hardware failure and repaired Image quality problems at Tempe St. Luke’s. I am in charge of Radiology equipment for three hospitals and my staff loves what Pete can do. I recommend you take care of him, an engineer of his caliber is hard to find.”
I just wanted to compliment BC technical on the great service they have been providing to the nuclear medicine department. On Aug 19, the Pegasys was not rebooting and Tim Cook was able to walk Tricia from Biomed through the process of bringing it back up, in the mean-time the table on the Forte broke. That left us without a working camera and 2 patients with radiopharmaceuticals in them waiting to be imaged. Tim was able to help Tricia get one system up and Jeff from BC Technical came in about 6:00 pm and was able to get the Forte back up, the collimators changed on the V60 and the patients were imaged. If it wasn’t for having BC technical the nuclear medicine department would have not been operational that evening. This is just one example of numerous times that BC technical has helped keep the department going.
At Alpha Source Group, we stand ready to assist medical device OEMs maintain production and repair services during the COVID-19 crisis. In the following video, our Chief Revenue Officer, Vionnta Rivers, explains how our continuity plan allows us to become an extension of your OEM operations during these challenging times. For more information, click here.
3/19/2020 - After assessing our Salt Lake City operation center this morning, we’ve determined that the building is safe and operational. We are conducting business as usual. Thank you for your patience over the last 24 hours.
As the world continues to monitor COVID-19 (coronavirus), Alpha Source Group and our affiliate companies – Alpha Source, BC Technical and Medical Optics – are taking preemptive measures to minimize the impact on patients, caregivers, facilities and our employees.